Refund Policy

1. Cancellation before the programme begins

A parent or guardian may request cancellation before the programme start date. Where the request is approved, Study4Excellence will refund the amount paid, less any payment-processing or transaction charge already charged to Study4Excellence and not recoverable.

2. If we cannot provide a suitable class group

Some programmes use an availability poll to form teaching groups. Parents may be asked to select all class times that can genuinely work for their child.

If Study4Excellence cannot place the learner in a suitable group within the availability submitted, the parent may choose:

• a full refund; or
• transfer to another suitable Study4Excellence cohort or programme, where available.

A full refund under this section will not be reduced because Study4Excellence was unable to provide a suitable group.

3. If Study4Excellence cancels the programme or group

If Study4Excellence cancels a paid programme or is unable to provide the purchased service, the parent may choose a full refund or transfer to another suitable programme where available.

4. Refunds after the programme has started

Once a programme has started, routine refunds are generally not available for:

• change of mind;
• missed classes;
• family travel or holidays;
• failure to attend;
• failure to complete practice;
• learner-side internet or device problems;
• failure to use available replays.

5. Exceptional circumstances

Serious unexpected situations may be reviewed individually. Depending on the circumstances and how much of the programme has already been delivered, Study4Excellence may offer a transfer to a later cohort, programme credit, a change of group, or another reasonable solution.

An exceptional-case review does not automatically guarantee a cash refund.

6. Technical problems

If a Study4Excellence system problem prevents a learner from accessing a paid service, contact us as soon as possible. We will first try to restore access, provide another access method, provide a replay, or offer another reasonable solution.

Problems caused solely by the learner's device, internet connection or unsupported third-party software are not normally grounds for a refund.

7. Learning outcomes

Study4Excellence does not guarantee a particular school mark, examination result, promotion, ranking or level of improvement. Progress can be affected by the learner's starting level, attendance, effort, practice, participation and other learning circumstances.

8. How to request a refund

Email support@study4excellencetutions.com with the subject REFUND REQUEST – [Learner Name].

Please include the parent or guardian name, learner name, programme purchased, email used for payment, payment reference, date of payment and reason for the request.

9. Payment disputes

If you believe you were charged incorrectly, a payment was duplicated, you paid for a service that was not provided, or there is another payment problem, please contact Study4Excellence before starting a chargeback or payment-platform dispute where reasonably possible.

We will investigate the payment and provide a response. Nothing in this policy removes any rights a customer may have under applicable consumer law.